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Get in touch

Opening Hours: 9am - 5pm Monday To Friday
Call Us: 01604 366 000
Email Us: OCSAdmin@northamptonshire.gov.uk
Write To Us: Olympus House, Billing Brook Road, Northampton, NN3 8JH

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Compliments and Complaints

Feel You Need To Make A Complaint?

We work hard to provide an excellent standard of care and support to all our customers but we recognise that sometimes we migh not get things right. We want to learn from our mistakes, so please tell us if you are not satisfied or want something to change, we can only improve with your help.

Support For Customers Making A Complaint

We are aware that some customers may not feel comfortable making a complaint, or they may find it difficult to express themselves.

Olympus Care Services will treat everyone with dignity and respect and all feedback is treated in confidence, with sensitivity and professionalism. We will quickly attempt to resolve any issues and concerns to your satisfaction. We always try to resolve matters immediately. In cases where this is not feasible, we will work quickly with you to agree what we can do to make things better.

Our Complaints Process

  • If you make a complaint we will write to you within three working days to let you know it has been received.
  • Our Quality Team will allocate a manager who will review your concerns and update you on what action will be taken.
  • If necessary we will carry out an investigation, this could take up to 28 days.
  • You will receive a letter informing you of the outcome. You will have a further 10 days to agree, or make an appeal if you are unhappy with the decision.

Our Services

We provide a range of care and support services throughout Northamptonshire for adults with disabilities and older people. We aspire to provide the best possible service to every individual we support and we strongly believe that it is our role to promote their independence and respect the decisions they make. Our aim is to do everything we can to make our customers’ aspirations a reality.

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Seeking Advice

Seeking Advice?

Whatever your age, whether you are looking for yourself or a loved one, social care services can seem complicated and confusing. Speak to a member of our friendly staff today for a home assessment.

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Latest Blog

Younger Adults Trip to Tenerife 2017

Every year a group of our customers choose a destination they would like to visit and are supported by carers to enable them to do so.  Our senior Val bell […]

Twitter

@OlympusCares 26th September 2017

Our customers at #PatrickRoadResorceCentre had a lovely time going along the canal!🚤… instagram.com/p/BZgdcFMF48-/

@OlympusCares 26th September 2017

RT @NorthantsFDS: Anyone from #Northants with a visual impairment contact @DtnNorthants for more info on tennis training planned for 10th O…

@OlympusCares 25th September 2017

Michael and Sarah had a lovely day out at Oundle #Sports Festival🏹🥁#SpecialistSupportinstagram.com/p/BZdv_nhldhC/

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Upcoming Events

Northampton in Bloom 12th October 2017

EADS are delivering training at Kettering Community Unit on January 31st 2018

EADS / LIVE are attending the Base National Conference on November 8th and 9th

David (LIVE) is presenting at Angel Square in September