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This Programme is co-financed by the European Social Fund

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Compliments and Complaints

Feel You Need To Make A Complaint?

We work hard to provide an excellent standard of care and support to all our customers but we recognise that sometimes we migh not get things right. We want to learn from our mistakes, so please tell us if you are not satisfied or want something to change, we can only improve with your help.

Support For Customers Making A Complaint

We are aware that some customers may not feel comfortable making a complaint, or they may find it difficult to express themselves.

Olympus Care Services will treat everyone with dignity and respect and all feedback is treated in confidence, with sensitivity and professionalism. We will quickly attempt to resolve any issues and concerns to your satisfaction. We always try to resolve matters immediately. In cases where this is not feasible, we will work quickly with you to agree what we can do to make things better.

Our Complaints Process

  • If you make a complaint we will write to you within three working days to let you know it has been received.
  • Our Quality Team will allocate a manager who will review your concerns and update you on what action will be taken.
  • If necessary we will carry out an investigation, this could take up to 28 days.
  • You will receive a letter informing you of the outcome. You will have a further 10 days to agree, or make an appeal if you are unhappy with the decision.