We work hard to provide an excellent standard of care and support to all our customers but we recognise that sometimes we migh not get things right. We want to learn from our mistakes, so please tell us if you are not satisfied or want something to change, we can only improve with your help.
We are aware that some customers may not feel comfortable making a complaint, or they may find it difficult to express themselves.
Olympus Care Services will treat everyone with dignity and respect and all feedback is treated in confidence, with sensitivity and professionalism. We will quickly attempt to resolve any issues and concerns to your satisfaction. We always try to resolve matters immediately. In cases where this is not feasible, we will work quickly with you to agree what we can do to make things better.