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Get in touch

Opening Hours: 9am - 5pm Monday To Friday
Call Us: 01604 366 000
Email Us: OCSAdmin@northamptonshire.gov.uk
Write To Us: Olympus House, Billing Brook Road, Northampton, NN3 8JH

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Compliments and Complaints

Feel You Need To Make A Complaint?

We work hard to provide an excellent standard of care and support to all our customers but we recognise that sometimes we migh not get things right. We want to learn from our mistakes, so please tell us if you are not satisfied or want something to change, we can only improve with your help.

Support For Customers Making A Complaint

We are aware that some customers may not feel comfortable making a complaint, or they may find it difficult to express themselves.

Olympus Care Services will treat everyone with dignity and respect and all feedback is treated in confidence, with sensitivity and professionalism. We will quickly attempt to resolve any issues and concerns to your satisfaction. We always try to resolve matters immediately. In cases where this is not feasible, we will work quickly with you to agree what we can do to make things better.

Our Complaints Process

  • If you make a complaint we will write to you within three working days to let you know it has been received.
  • Our Quality Team will allocate a manager who will review your concerns and update you on what action will be taken.
  • If necessary we will carry out an investigation, this could take up to 28 days.
  • You will receive a letter informing you of the outcome. You will have a further 10 days to agree, or make an appeal if you are unhappy with the decision.

Our Services

We provide a range of care and support services throughout Northamptonshire for adults with disabilities and older people. We aspire to provide the best possible service to every individual we support and we strongly believe that it is our role to promote their independence and respect the decisions they make. Our aim is to do everything we can to make our customers’ aspirations a reality.

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Seeking Advice

Seeking Advice?

Whatever your age, whether you are looking for yourself or a loved one, social care services can seem complicated and confusing. Speak to a member of our friendly staff today for a home assessment.

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Latest Blog

Falls Prevention and Peace of Mind

Falls are not an inevitable part of growing older and can often be prevented. The purpose of falls prevention is to enable people to live as independent and enjoyable a life […]

Twitter

@OlympusCares 26th April 2018

If you're a young person and would like to live on your own, we can help you prepare. By helping you to learn impor… twitter.com/i/web/status/9…

@OlympusCares 24th April 2018

Shared Lives Week 2018 will be held on the 16th to 27th June. The #SharedLivesNorthants team are planning events a… twitter.com/i/web/status/9…

@OlympusCares 19th April 2018

RT @NorthantsPolice: Today marks the relaunch of Northamptonshire’s Keep Safe Card, a free scheme which helps anyone in Northants with a di…

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Upcoming Events

Northampton in Bloom 12th October 2017

EADS are supporting Kettering Borough Council and are attending the Pop-Up Shop in Kettering town centre in support of World Mental Health Day on 10th October 2017

EADS / LIVE are attending the Base National Conference on November 8th and 9th

David (LIVE) is presenting at Angel Square in September