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Opening Hours: 9am - 5pm Monday To Friday
Call Us: 01604 366 000
Email Us:
Write To Us: Olympus House, Billing Brook Road, Northampton, NN3 8JH

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European Union European Union

This Programme is co-financed by the European Social Fund

Specialist and Complex Services

What service is being provided?

Specialist Complex Services (Learning Disability Physical Disability, Transitions, Mental Health, Continuing Health Care and Older Persons).

This service provides social care support to adults who have complex adult social care needs/behaviours.

What personal data do we need from you?

  • Name and Contact Details
  • Social Care ID
  • NHS Number
  • Family Details
  • Lifestyle and Social Circumstances
  • Financial Details
  • Housing Needs
  • Visual Images, Personal Appearance and Behaviour
  • Case File Information
  • Criminal proceedings, outcomes and sentences
  • Prescribed medication
  • Any legal representation

What ‘special types’ of personal data do we need from you?

  • Physical or Mental Health Details
  • Racial or Ethnic Origin
  • Offences (including alleged offences)
  • Religious or other beliefs of a similar nature
  • Social Care Support Outcomes
  • Advocacy Details

Who will be using your personal data?

The Data Controller is Northamptonshire County Council

The Data Protection Officer for Northamptonshire County Council can be contacted at

Domiciliary Care Providers, Residential/nursing care Providers, Day Care Providers,  Education providers, prepaid card providers, are Data Processors supporting this purpose.

What will it be used for and what gives us the right to ask for it and use it?

Service Delivery

Service Planning/Improvement

Prevention or Detection of Fraud/Crime

Research (using anonymised data only unless we specifically request your consent to use identifiable personal data)

If we cannot use your data we would not be able to assess social care needs, or be able to arrange or provide social care services.

Our legal basis for using your personal data is “under a legal obligation”.

Our legal basis’ for using your special personal data are:

  • Health & Social care Treatment
  • Health & Social care management

Who else might we share your data with?

  • Health Providers
  • NHS Agencies (GPs, Hospitals, Ambulance, Health Visitor)
  • Education Providers
  • Domiciliary Care Providers
  • Residential/nursing care Providers
  • Day Care Providers
  • Mental Health Services
  • Government Agencies (Department of Health, Department of Work and Pensions)
  • Local Government
  • Police
  • Substance Misuse Agencies
  • Advocacy Services
  • Fire & Rescue services
  • Prepaid Card Providers
  • Direct Payment Support Services
  • Housing Associations
  • Life line provider
  • Shared Lives Providers

Use of your NHS Number in Adult Social Care 

If you are receiving support from adult social care then the NHS may share your NHS number with us.  This is so that the NHS and adult social care are using the same number to identify you whilst providing your care.  By using the same number we are able to work together to improve your care and support.

We will use this Number in an integrated care record system across a number of support services including GPs, hospitals, community matrons, district nurses and social care practitioners.

How long will your data be kept?

We will stop using your data after we no longer have a statutory reason to use your information, this may be when your services have ended and we are no longer required to use your information for service planning or improvement purposes.

Your data will be deleted 7 years after we stop using it where a service has been provided or 5 years after we stop using it where we have only provide you with advice and information.

Our use of your data will be subject to the following legal rights:

  • Your Right to be Informed
  • Your Right to Access your personal data
  • Your Right for us to Rectify your personal data
  • Your Right to Restrict our processing of your personal data
  • Your Right to object to Automated decision making and Profiling

We may also receive personal information about you from others:

  • This is who is giving us your personal data:
  • Family Members
  • Friends
  • NHS Agencies (GPs, Hospitals, Ambulance, Health Visitor)
  • Commissioned Support Providers
  • Police
  • Other Local Authorities.

Link to a relevant other privacy notice

My Care Record –

Personal Demographic Service (PDS) –

CareFirst (OLM Group) –

Visit the following links for more information about Privacy Law, our obligations and your Rights:

The ICO Guide to the General Data Protection Regulation 2016

The General Data Protection Regulation 2016

If you have concerns over the way we are asking for or using your personal data, please raise the matter with our Data Protection Officer by the following means:

Postal AddressData Protection Officer, BI&PM, Northamptonshire County Council, One Angel Square, Northampton, NN1 1ED 
Phone Number01604 368360

If you still have concerns following our response you have the right to raise the matter with the Information Commissioner’s Office:

Postal AddressInformation Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone Number0303 123 1113

For our full privacy notice:

Our Services

We provide a range of care and support services throughout Northamptonshire for adults with disabilities and older people. We aspire to provide the best possible service to every individual we support and we strongly believe that it is our role to promote their independence and respect the decisions they make. Our aim is to do everything we can to make our customers’ aspirations a reality.

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Whatever your age, whether you are looking for yourself or a loved one, social care services can seem complicated and confusing. Speak to a member of our friendly staff today for a home assessment.

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Upcoming Events

Northampton in Bloom 12th October 2017

EADS are supporting Kettering Borough Council and are attending the Pop-Up Shop in Kettering town centre in support of World Mental Health Day on 10th October 2017

EADS / LIVE are attending the Base National Conference on November 8th and 9th

David (LIVE) is presenting at Angel Square in September